Careers at Teladoc Health

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Please see our <a href='https://teladochealth.com/us-privacy-practices-for-employee-personal-information/' target='_blank'>Data Privacy Policy</a> for more information on the information we collect and how it is used. ", "button": "Confirm", "title": "Data Privacy Policy"}, "privacyLink": "https://teladochealth.com/us-privacy-practices-for-employee-personal-information/", "navBar": {"opacity": 0, "bgColor": "#351F65", "image": "", "link": "", "background": "#351F65"}, "customContent": {"positionSections": [{"body": "<p style=\"text-align:center;font-size:140%\"<b>People choose to work at Teladoc Health to be part of a global, <span style=\"color:#331f65;\"><b>mission-driven company</b></span> <br>dedicated to <span style=\"color:#331f65;\"><b>transforming the healthcare experience.</span></p> </b><p style=\"text-align:center;\">When you join us, you join a team that\u2019s serious about <span style=\"color:#331f65;\"><b>improving the health and well-being of people around the world</b></span> in real, meaningful ways. You get to work with the visionaries who are leading healthcare forward with <span style=\"color:#331f65;\"><b>innovative solutions and empathy for those we serve</b></span>\u2014building an experience people love,trust and value.</p><img src=\"https://static.vscdn.net/images/careers/demo/livongo/1642541301::EmployeeCollage\" class=\"img-responsive\" alt=\\\u201dEMPLOYEE COLLAGE\u201d>"}, {"body": "<img src=\"https://static.vscdn.net/images/careers/demo/livongo/1642541284::BRG\" class=\"img-responsive\" alt=\"BRG\">\n"}, {"body": "<img src=\"https://static.vscdn.net/images/careers/demo/livongo/1642541301::EmployeeCollage\" class=\"img-responsive\" alt=\"Employee Collage\u201d>"}, {"body": "<img src=\"https://static.vscdn.net/images/careers/demo/livongo/1642541227::Awardsv2\" class=\"img-responsive\" alt=\"Company Awards\">\n"}]}, "companyName": "Teladoc Health", "postApplyText": "Thank you for submitting a resume to Teladoc Health! 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Assess and identify individual member's needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach in such a way that drives behavior changes which positively impacts clinical outcomes and overall health status. Provides support to other coaches who have less experience by way of formal or informal mentoring, offering feedback and answering questions. Support content development (including but not limited to education handouts, videos, podcasts, and client facing presentations) as requested. Facilitate live diabetes focused Learning Events for group coaching as needed. Provide real time response and support for wirelessly enabled monitoring device on a 24/7/365 rotating basis as indicated. Focus on serving members efficiently and effectively to achieve the best outcomes possible. Refer members for support and education for other conditions as needed based on clinical care guidelines including the ADA Standards of Medical Care in Diabetes, AHA Hypertension Clinical Guidelines and CDC DPP Lifestyle Management guidelines. Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and 1:1 coaching session to provide feedback and support, answer questions, share resources, and hold members accountable to their goals. , Work remotely from home within 48 continental US states. Minimum of a bachelor's degree Registered Dietitian preferred If coaching specifically in Diabetes management must possess and maintain certification as a Certified Diabetes Care and Education Specialist (CDCES). Assumes responsibility for professional development and continuing education to maintain knowledge, skills, and professional certification. Up to date with the required 75 CEU's in 5 years to maintain CDCES certification. Effectively applies evidence-based principles to enhance coaching practice. Seeks out and reviews research findings in application to practice. Ability to interpret and incorporate the ADCES 7 DSME/T education model into practice specifically focusing on behaviors essential for improving health and quality of life of the member with diabetes. Possess a strong background knowledge behind the science and latest treatment options for managing diabetes. If coaching in the DPP product, must possess the CDC Lifestyle Certification. Has at least 3 years of professional experience in the healthcare field. Provides quality member education and coaching. Empowers members to be able to effectively self-manage their own chronic condition. Able to assess and identify individual member's needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach to drive behavior changes that positively impact clinical outcomes and overall health status. Conveys enthusiasm and positive energy during member interactions. Coaching approach is congruent with Motivational Interviewing for a member centered approach. Possess excellent written and verbal communication skills. Ability to communicate with members empathetically and according to the Teladoc culture. Ability to establish rapid member rapport via telephonic and written interactions. Documents consistently and to the standards set by Teladoc using EMR. Possess exceptional time management and organizational skills. Passionate about changing people's lives and willing to go the extra mile to help members be successful. Possess excellent customer service skills to provide a consistently high-quality member experience. Ability to deliver high quality, engaging educational presentations on health and wellness issues. Display confidence, assertiveness and flexibility. Must be a self-starter that considers the day-to-day operations of this role as well as the business goals to provide an excellent experience for members. Creative, dedicated and determined in helping members achieve their goals. Adaptable, innovative, and embraces teamwork and change. Knowledge in behavior change and habit formation. Comfortable working with but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce and Learning and employee engagement platforms. Maintains compliance with Federal, State and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), In Vitro Diagnostic Directive (IVDD), and Medical Device Directive (MDD) and HIPAA.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19308620", "isPrivate": false}, {"id": 19239416, "name": "Senior Manager, Compensation", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Compensation", "business_unit": "Unknown", "t_update": 1701293525, "t_create": 1700092800, "ats_job_id": "JR16028", "display_job_id": "JR16028", "type": "ATS", "id_locale": "JR16028-en", "job_description": "Performs staff support activities to develop, implement and administer compensation policies and programs Develops and/or participates in compensation surveys to collect and analyze competitive salary information to determine company's competitive position Reviews proposed salary adjustments for conformance to established guidelines, policies, and practices. Recommends corrective or alternative actions to resolve compensation-related problems. Reviews requests for new or revised classifications to determine appropriate salary grade assignment Formulates recommendations regarding development of company salary structure, FLSA exemptions, job revisions and organizational structures Reviews existing and proposed statutory requirements governing compensation administration and recommends appropriate courses of action. May prepare special studies and recommendations on subjects such as incentive compensation, bonus plans, sales compensation, or stock options Prepares the CD&A section of the Proxy filing in partnership with legal and finance teams May include administration of domestic and/or international programs Conducts analysis and interpretation related to the organization's compensation programs Evaluates the organization's jobs and grades Conducts market analysis of company jobs to determine competitive positioning of the organization's pay programs Participates in annual salary administration programs, including salary structure creation and maintenance and development of incentive or salary increase budgets Forecasting of different bonus / stock scenarios Job Description Form # 6.2-1-4 Rev. C Page 2 Supports annual compensation, including annual market pricing exercises, salary increase cycles, bonus plan administration The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Yes Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter Typically requires a bachelor's degree and 7+ years of experience Analytical thinking skills. Mathematical skills. Ability to work as part of a team Ethics and discretion. Track record of working with confidential information Ability to effectively prioritize and handle multiple tasks", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19239416", "isPrivate": false}, {"id": 19245323, "name": "Manager, Workplace Services", "location": "USA - CA - San Jose", "locations": ["USA - CA - San Jose"], "hot": 0, "department": "Facilities & Workplace", "business_unit": "Unknown", "t_update": 1701967331, "t_create": 1700092800, "ats_job_id": "JR16027", "display_job_id": "JR16027", "type": "ATS", "id_locale": "JR16027-en", "job_description": "Work with the Director of Facilities to oversee the delivery of maintenance and repair services across the global real estate portfolio. Provide support, development, and management of onsite security staff. Interface with individual departmental team leadership. Support the Director of Facilities in the daily oversight of both hard (HVAC & Air Filter Vendors) and soft services (Janitorial, Pest Control, Fire/life safety vendors). Support the Director of Facilities in the implementation of short and long-term projects for the operations center and individual departments. Ensure compliance with Teladoc Health minimum audit standards. Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review. Source local services and goods needed to perform day to day operations through 3rd party suppliers. Serve as second level financial approver for facilities related invoices via ExFlow accounting system. Superior customer service skills and orientation. Ability to maintain consistent professionalism under stressful situations. Ability to plan and manage work under time constraints. Ability to multitask and work without direct supervision. Excellent critical thinking skills and ability to direct responses during emergency situations. Excellent verbal and written communication skills and proven ability to provide direction to staff Proficient in MS Office, and possess strong written, verbal and people skills. Strong organizational skills and collaborative style needed. Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful. High school education or undergraduate degree preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/19245323", "isPrivate": false}, {"id": 18807409, "name": "Sr. Manager, IT Audit", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Finance", "business_unit": "Unknown", "t_update": 1700059288, "t_create": 1698105600, "ats_job_id": "JR15964", "display_job_id": "JR15964", "type": "ATS", "id_locale": "JR15964-en", "job_description": "Manager, IT Audit assists the Sr. Director, IT Audit in the effective discharge of their responsibilities by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of IT controls, IT risk management, and IT governance processes. Participate in the development of audit methodologies and contribute to strategic initiatives to support the goals of the Internal Audit & ERM function. Participate as needed in the company's ERM plan to develop and manage the non-IT audit universe and risk-based internal audit plan. Under the direction of the Sr. Director, tactically lead a designated portion of the company's Sarbanes-Oxley 404 assessment of entity level, IT general control (ITGC) and IT application controls (ITAC) with direct responsibility for process walkthroughs and testing inclusive of directly performing assessment activities for high risk and/or complex areas. Under the direction of the Sr. Director, tactically lead a designated portfolio of IT and/or integrated Internal Audit activities as defined in the Internal Audit plan inclusive of directly performing audit activities for high risk and/or complex areas. Under the direction of the Sr. Director, tactically lead a designated portfolio of IT and/or integrated embedded consulting activities as outlined in the Internal Audit plan inclusive of directly performing consulting activities for high risk and/or complex areas. Interact with process and control owners, Internal Audit team members, and the company's external audit personnel, as appropriate, throughout the audit process. Ensure high quality internal audit workpapers and reports that accurately reflect the work performed, and actively monitor audit and SOX issues to ensure timely and effective remediation. Identify and further promote efficiencies using data analytics. Support the development and roll out of department metrics and issue reporting. Work to continually drive enhancements and efficiencies in the usage of the department's GRC tool, AuditBoard. Keep up to date on business activities, technological trends, and emerging risks, and information significant to the profession and industry. Develop and maintain working relationships with designated stakeholders as outlined in the Internal Audit relationship matrix. Promote internal audit, risk, and controls awareness throughout the organization. Participate in M&A activities (due diligence), special projects and investigations as needed. Manage, coach and develop Senior and Staff Internal Audit team members Eight + years of progressive Internal Audit leadership experience in a complex technology environment (Experience within IT Operations and/or IT Leadership roles within Infrastructure, Security, Application development considered a plus) Advanced knowledge of technology controls including application security management [e.g. user entitlements, authentication, accountability, data protection], system architecture and design [e.g. availability, performance, scalability, data integrity and validation], technology operations [e.g. change and release management, data backup and retention, performance and capacity management], and technology governance [e.g. technology risk management, cyber security rules and regulations. Direct knowledge & experience with industry-leading technologies and products supporting Cloud/DevOps, information security, data privacy, risk management, and IT compliance. Strong understanding of application development, databases, operating systems, networking, and other key technology infrastructure components Advanced knowledge of technology controls including application security management [e.g. user entitlements, authentication, accountability, data protection], system architecture and design [e.g. availability, performance, scalability, data integrity and validation], technology operations [e.g. change and release management, data backup and retention, performance and capacity management], and technology governance [e.g. technology risk management, cyber security rules and regulations Capacity to manage and/or perform multiple priorities simultaneously. Demonstrated skills in project planning & management.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/18807409", "isPrivate": false}, {"id": 18752017, "name": "Enterprise Agile Coach", "location": "Purchase, NY", "locations": ["Purchase, NY", "Denver, CO", "Chicago, IL", "Lewisville, TX", "New York, NY"], "hot": 0, "department": "Product Development", "business_unit": "Unknown", "t_update": 1701741797, "t_create": 1697587200, "ats_job_id": "JR15948", "display_job_id": "JR15948", "type": "ATS", "id_locale": "JR15948-en", "job_description": "Evaluates and articulates the current state of agile maturity through an assessment of the organization and team's culture, structure, processes, and behaviors Bring to bear the relevant tools, processes, modes of thinking, and practices to increase agility and the associated value delivered to customers Foster continuous improvement and learning and seek to further their knowledge and capabilities around all things related to high-performing teams and value delivery Act as coach, trainer, mentor, thought leader, and strategist for the team Leverage empirical data to identify and propose ways of working that improve the delivery of value Design teams, processes, technology, and interactions to build in quality from ideation through delivery Coach organizations on a transformation journey, resulting in a positive, lean-agile culture that celebrates individuals and innovation, while enabling responses to change Seek to understand not just how to implement agile frameworks, but also how to apply agile values and principles effectively through those frameworks Has a passion for building a healthy culture of change and continuous improvement rooted in the value of individuals, trust, and effective working relationships, which drives the organization to effectively deliver value to the customer 5+ years progressive implementation experience with scaled agile framework as a coach or RTE 2+ year of experience delivering SAFe Trainings. Certified SAFe agile coach (SPC 5.0 or above) Ability to coach and up skill RTEs and junior coaches Pragmatic disposition with experience working in large organizations. Experience developing, mentoring, and leading scaled agile coaches Has a keen eye for reducing waste and building efficiencies in processes, interactions, governance, documentation, and tools. Strong, strategic, and ambitious mindset coupled with intellectual energy Demonstrated experience working in a matrixed environment and influencing key stakeholders Excellent interpersonal and communications skills (written, verbal, presentation), strong documentation skills, ability to communicate technical concepts Strong organizational and planning skills and experience in establishing process and procedure, analyzing, and developing process improvements Bachelor's degree in Business, Computer Science or other related area required (years of relevant experience may be substituted", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/18752017", "isPrivate": false}, {"id": 18721732, "name": "Sr. Financial Analyst", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Finance Generalist", "business_unit": "Unknown", "t_update": 1699653550, "t_create": 1697414400, "ats_job_id": "JR15915", "display_job_id": "JR15915", "type": "ATS", "id_locale": "JR15915-en", "job_description": "Partner with Operations to develop the monthly forecast, annual plan, and LRP for the US COGS/COS and OPEX and report to senior management with a very clear and thorough presentation on drivers, actionable insights, and risks and opportunities Implement a proactive standardized and effective forecasting framework and review process with cross functional business partners. Conduct \u201cwhat-if\u201d and scenario planning analysis Analyze US visit SLA trends and timely communicate predictive insights and partner with cross functional business partners to make better decisions around provider capacity and optimize throughput Work collaboratively within the Commercial Finance team as well as with cross-functional business partners such as Operations, Product, HR, Data Science, FP&A, and T&D. Translate unstructured business problems into analytical framework. Apply framework to uncover insights and actionable recommendations. Ensure information and insights are being cascaded throughout the cross functional groups Apply evidenced-based thinking and teach past learnings to influence decision making Design advanced analytics strategy, derive, and communicate insights that inform key decisions and help optimize the business Partner with Data Science to build standardized reports and dashboards in Tableau BS/BA degree in Finance, Accounting, or related field Combination of strong financial planning, forecasting, and reporting experience - minimum of 5 years of experience. Experience in building data and actionable insights driven scalable predictive COGS/COS and OPEX forecasting models Proven experience with analyzing large amounts of financial and operational data to derive meaningful trends, map connections, and identify drivers of key P&L line items like COGS/COS and OPEX Excellent oral and written communication and presentation skills Must be able to very successfully partner with various stakeholder to produce a very robust and predictive US COGS/COS monthly, annual, and LRP forecast Demonstrated ability to work in a matrixed environment with many cross-functional partners Ability to understand and influence decisions of senior management Is very organized, detail oriented, and efficient with time management. Must be proficient with all Microsoft Office software with advanced PowerPoint and Excel skills Proficiency with Tableau and Oracle is a plus Flexibility for some travel", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/18721732", "isPrivate": false}, {"id": 18149035, "name": "Alert Response Coach", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Technical Ops", "business_unit": "Unknown", "t_update": 1701101961, "t_create": 1695340800, "ats_job_id": "JR15812", "display_job_id": "JR15812", "type": "ATS", "id_locale": "JR15812-en", "job_description": "Respond to notifications from wirelessly enabled monitoring devices for chronic conditions. Actively engage with members via a variety of communication tools including telephone, email and text to provide coaching, feedback and support. Complete thorough and accurate documentation of each alert case according to Teladoc standards. Focus on serving members efficiently and effectively to achieve the best outcomes possible which may include referrals to Scheduled Coaching programs. Support corporate initiatives and special projects as needed. Bachelor's Degree in health related field or MA/EMT/Paramedic certification plus 2 years' experience in field Excellent written and verbal communication skills Exceptional time management and organizational skills Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner Commitment to high quality customer service utilizing strong interpersonal skills Flexible, and able to work in a fast-paced environment Able to learn and effectively utilize multiple technology platforms", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.teladochealth.com/careers/job/18149035", "isPrivate": false}, {"id": 18149044, "name": "Senior, Operations Business Analyst", "location": "Remote - USA", "locations": ["Remote - USA"], "hot": 0, "department": "Ops Support", "business_unit": "Unknown", "t_update": 1701097130, "t_create": 1695340800, "ats_job_id": "JR15811", "display_job_id": "JR15811", "type": "ATS", "id_locale": "JR15811-en", "job_description": "Generate dashboards and reports for Teladoc management showing key metrics that help drive optimum resource utilization and evaluate provider performance in comparison to expectations set in budgeted models Lead analysis efforts and investigate business issues and risks using quantitative tools and modeling techniques, communicating recommendations to stakeholders Apply strong functional and application knowledge while analyzing data and determining ways to make data actionable including recommendations for process improvement Designs, develops, and programs methods, processes, and systems to consolidate and analyze unstructured, diverse \u201cbig data\u201d sources to generate actionable insights and solutions for clinical operations and product enhancement. Trend, track, and monitor product KPI metrics, looking for deviations and escalating as appropriate Provide peer leadership within an existing high performing team to deliver high quality standard reporting with recommendations to senior leadership to guide decision making Work with a high degree of independence within team and across division, collaborating cross-functionally to meet organizational and division goals Provide short- and long-term forecasts for various services provided by Teladoc Analyze, manipulate, and act on Teladoc generated forecasts Proactively analyze the profiles of network physicians looking for variances and communicate any required adjustments based on actual and forecasted needs Build successful interpersonal relationships with business partners, leadership team across the Teladoc organization Assist in the development of strategic objectives and tactical planning for the team translating strategy into tactical plans and determining how data can support these efforts. 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